Challenge
Management needed visibility into file distribution across adjusters and defense firms.
How NaVel® Helped
Using the NaVel® portal, leadership gained a real-time view of claim severity distribution and workflow alignment.
Outcome
- 20% of claims rerouted internally
- 10% of litigated files reassigned
- Improved file handling strategy
Impact
- Stronger operational oversight
- Better alignment of complex cases with experienced handlers
- Reduced mismanaged exposure risk
